Customer Care
Many of our customers have been please with our high level of service on products we do offer and if we can't offer you the stationery or gift items you are looking for, we are happy to help you find the items and recommend other stores. This may mean we lose a sale but gain a customer for a lifetime.
Summer Phone Hours - We have shorter hours this summer so we can do summer activities with our family. We are always available by email.
Monday 8 am - 12 pm
Tuesday - Off
Wednesday 8 am - 2 pm
Thursday 8 am - 2 pm
Friday 8 am - 2 pm
What is your Privacy Policy?
Bailey Bea Designs does not share or sell any information with third parties. We do however depending on your order, have to share your information with the manufacturers for personalization and drop shipping purposes. We do send an online newsletter once per month that has product features and sales coupon codes. You can unsubscribe from this newsletter at anytime.
Holiday Processing Time by Vendor
Kelly Hughes – 7-10 Business Days
PSA Essentials – 10-12 Business Days
Noteworthy Collections - 10-12 Business Days
Tickle Bellies – 7-10 Business Days
Whitney English – 10 Business Days
Mayfly & Junebug - 10-15 Business Days
Thomas Paul Paper - 1 Business Day
Gina B Designs - 1 Business Day
Penelope Peapod - 1 Business Day
Sassafras - 1 Business Day
Envirosax - 1 Business Day
Klean Kanteen - 1 Business Day
Lilly Pulitzer - 1 Business Day unless an item is out of stock and has to be reordered. We will notify you immediately when this occurs with dates expected for shipment.
Petra Boase - 1 Business Day unless Monogrammed and that can take up-to 2 weeks. If an item is on Pre-order be aware orders are placed once per month on the 15th of each month.
Bailey Bea Designs
Bailey Bea Designs Personalized Banners may take up to 4 weeks depending on personalization required.
Processing Time by Vendor
Kelly Hughes – 5-7 Business Days
PSA Essentials – 10 Business Days
Noteworthy Collections - 10 Business Days
Tickle Bellies – 4-7 Business Days
Whitney English – 3-5 Business Days
Mayfly & Junebug - 10-15 Business Days
Thomas Paul Paper - 1 Business Day
Gina B Designs - 1 Business Day
Penelope Peapod - 1 Business Day
Sassafras - 1 Business Day
Angel Dear - 1 Business Day
Envirosax - 1 Business Day
Klean Kanteen - 1 Business Day
Bailey Bea Designs
Bailey Bea Designs Personalized Banners may take up to 4 weeks depending on personalization required.
Aprons - 1 Business Day
Shipping Information
We ship UPS Ground unless we have special requests for USPS, or FedEx.
Shipping Rates
Ground
$0.01-$65 $8.95
$66-$125 $10.95
$126-$200 $16.95
$201-700 $33.95
2 Day
$0.01-$65 $20.00
$66-$125 $28.00
$126-$200 $30.00
$201-700 $45.00
Next Day
$0.01-$65 $30.00
$66-125 $40.00
$126-$200 $54.00
$201-700 $70.00
$0.01-$65 $8.95
$66-$125 $10.95
$126-$200 $16.95
$201-700 $33.95
2 Day
$0.01-$65 $20.00
$66-$125 $28.00
$126-$200 $30.00
$201-700 $45.00
Next Day
$0.01-$65 $30.00
$66-125 $40.00
$126-$200 $54.00
$201-700 $70.00
Shipping Rates to Hawaii & Alaska
Please call us directly with your orders and we will do our best to shop around and get you the best rates possible.
Holiday Deadlines for 2008 will be posted in August.
Do you charge sales tax?
Yes, if you are resident of the State of Texas we charge 8.25% sales tax.
- We do not accept returns on any personalized orders such as invitations, stationery, plates, placemats, enclosures, note cards, embossers, stamps, labels, stickers, etc.. unless there was a misprint that was at the fault of Bailey Bea Designs or the manufacturer.
- We do not accept returns on any non-personalized order that is past 30 Days from Date of Purchase.
- You must contact Bailey Bea Designs about any return, refund or exhange that is not personalized. Bailey Bea Designs will then assign the return an Order number. We are happy to help you. You can call us directly at: 512.418.8152 Monday - Friday 8:30 am - 5:30 pm.
- The Customer is responsible for paying for all the shipping costs related to a return or exchange. We recommend all returns be shipped with a tracking number to insure that an item doesn't get lost in the mail.
- All returns must include the following Customer information:
- Full Name
- Address
- Phone number
- Date of Purchase
- Reason for the return
- All returns must be sent to:
Bailey Bea Designs, 3901 Greystone Dr. Austin, TX 78731. Do not send it back to the manufacturer because you will not be refunded. - If you are returning in-stock items they must be returned in their original packaging and not look used or soiled in anyway or you maynot be refunded.
- Refunds on returns are credited back to the Customer between 1-5 Business Days from the date the package arrives at Bailey Bea Designs. 99% of the time we do refund within 24 hours.
- You can exchange an in-stock item for another similar in-stock item if the item you are sending back is still in perfect unused condition.
We process and ship all orders very quickly. Most items such as personalized stationery, ALL PSA Essentials products, personalized gifts, cannot be exchanged or returned. If we already shipped your order it cannot be canceled but only exchanged or returned and you will not be refunded until the item(s) are sent back to Bailey Bea Designs.