Customer Care



Many of our customers have been please with our high level of service on products we do offer and  if we can't offer you the stationery or gift items you are looking for,  we are happy to help you find the items and recommend other stores. 

Fall Office Hours

Monday 8 a.m. - 1 pm  and 4-6 p.m.
Tuesday -
8 a.m. - 1 p.m. and 2 p.m. - 5 p.m.
Wednesday  11:00 a.m. - 1 p.m. and 3 p.m.-6 p.m.
Thursday 8 a.m. - 1 p.m.
Friday - Off but available online

What is your Privacy Policy?

Bailey Bea Designs does not share or sell any information with third parties. We do however depending on your order, have to share your information with the manufacturers for personalization and drop shipping purposes.  We do send an online newsletter once per month that has product features and sales coupon codes.   You can unsubscribe from this newsletter at anytime.

Processing Time by Vendor and Holiday Deadlines

 Angel Dear
 Blankets, Blankies - 1 Business day shipping time
Personalized items 3 Business days

 Holiday Deadline for all items are:
Friday December 18th for USPS Priority
 
 Bailey Bea Designs
Aprons - 1 Day
Chef Hat and Mits - 1 Day

Monogrammed Items such as: baby bloomers, aprons and chef hats - 3 business days

Personalized Custom Banners  - take 4 weeks.
 Holiday Deadline for: Hats, Mits, bloomers, aprons and chef hat is  Friday December 18th

Personalized Custom Banners Deadline is November 26

 
 Boatman Geller
 5-10 Business Days
  UPS
 Dabney Lee at Home
 12 Business Days
  FedEx Ground
 Hicks Paper Goods
 5-10 Business Days
  UPS
 In Good Company
 
 5-10 Business Days
  UPS
 Kelly Hughes
7-10 business Days
Platters are 12 business days
 10/16 for Halloween, 11/11 for Thanksgiving
11/30 for Hanukkah
12/8 for Christmas
 Ships UPS
Lake House Designs
 5-7 business days processing
 Dec 5
 Ships UPS and USPS
 Letters from Lilly
 5-7 Business days processing time
 Dec 2nd
 Ships UPS
 Lilly Pulitzer
 Gift and Paper items take 1 day
Invitations take 5-7 business days to process and some items pend proof approval.
 December 18th
 Ship UPS and USPS
 Little Worm and Company
 Between 5-15 business days
  UPS
 Marmalade Ink
 5-7 Business Days for Processing
  UPS and USPS
 Mayfly & Junebug Designs
 7-12 business days for personalized items and up to 14 days for platters and ornaments
Holiday Deadline December 2nd
 Ship UPS
 Noteworthy Collections
7 - 12 business days for personalized items and 5 business days for note cards
  UPS
 Olive Kids
 5-7 Business Days
  UPS
 Paper and Ink Designs
 TBD - Waiting to be added
  
 Paper So Pretty
 5 -7 Business Days upon proof approval
  UPS
 Penelope Peapod
 Peapod Dolls and Accessories ship in 1 day
 December 18th
Ship UPS and USPS
 Petra Boase
 Tee's and Onesizes 1 business day and 3 business days for personalized items
 December 18th
Ship UPS and USPS
 Picture Perfect
 Invitations 5-7 Business Days
 UPS
 PSA Essentials
 Stamps, Embossers and Note Cards - All ship between 5-12 Business days
 December 4th for Ground Shipping
Dec 8th for 2nd Day shipping and Dec 9th for Next Day shipping
 UPS
Sugar Cookies
  5-7 Business Days  UPS and USPS
 Sweet Mady
 3-7 Business Days
  Ships USPS
 Tickle Bellies
 7-10 business Days
  Ships USPS
 Whitney English
Orders are processed within 3-5 business days.  

 Add one more processing day after October  1, 2009.

Last day for Holiday orders in time for Christmas is Dec 2nd.
 Ships UP



Shipping Information
We ship UPS Ground unless we have special requests for USPS, or FedEx.

Shipping Rates
Ground
$0.01-$65    $8.95
$66-$125    $10.95
$126-$200   $16.95
$201-700    $33.95

2 Day
$0.01-$65    $20.00
$66-$125    $28.00
$126-$200    $30.00
$201-700    $45.00

Next Day
$0.01-$65    $30.00
$66-125    $40.00
$126-$200    $54.00
$201-700   $70.00

Shipping Rates to Hawaii & Alaska
Please call us directly with your orders and we will do our best to shop around and get you the best rates possible.


Do you charge sales tax?
Yes, if you are resident of the State of Texas we charge 8.25% sales tax.


Returns, Refunds, and Exchange Policy
  • We do not accept returns on any personalized orders such as invitations, stationery, plates, placemats, enclosures, note cards, embossers, stamps, labels, stickers, etc.. unless there was a misprint that was at the fault of Bailey Bea Designs or the manufacturer.
  • We do not accept returns on any non-personalized order that is past 30 Days from Date of Purchase.
  • You must contact Bailey Bea Designs about any return, refund or exhange that is not personalized.  Bailey Bea Designs will then assign the return an Order number.  We are happy to help you.  You can call us directly at: 512.418.8152 Monday - Friday 8:30 am - 5:30 pm.
  • The Customer is responsible for paying for all the shipping costs related to a return or exchange. We recommend all returns be shipped with a tracking number to insure that an item doesn't get lost in the mail.
  • All returns must include the following Customer information:
    • Full Name
    • Address
    • Phone number
    • Email
    • Date of Purchase
    • Reason for the return
  • All returns must be sent to:
    Bailey Bea Designs, 3901 Greystone Dr. Austin, TX 78731.  Do not send it back to the manufacturer because you will not be refunded.
  • If you are returning in-stock items they must be returned in their original packaging and not look used or soiled in anyway or you maynot be refunded.
  • Refunds on returns are credited back to the Customer between 1-5 Business Days from the date the package arrives at Bailey Bea Designs.  99% of the time we do refund within 24 hours.
  • You can exchange an in-stock item for another similar in-stock item if the item you are sending back is still in perfect unused condition.
Order Cancelations
We process and ship all orders very quickly.  Most items such as personalized stationery, ALL PSA Essentials products, personalized gifts, cannot be exchanged or returned.  If we already shipped your order it cannot be canceled but only exchanged or returned and you will not be refunded until the item(s) are sent back to Bailey Bea Designs.