Customer Care
Many of our customers have been please with our high level of service on products we do offer and if we can't offer you the stationery or gift items you are looking for, we are happy to help you find the items and recommend other stores.
Fall Office Hours
Monday 8 a.m. - 1 pm and 4-6 p.m.
Tuesday - 8 a.m. - 1 p.m. and 2 p.m. - 5 p.m.
Wednesday 11:00 a.m. - 1 p.m. and 3 p.m.-6 p.m.
Thursday 8 a.m. - 1 p.m.
Friday - Off but available online
What is your Privacy Policy?
Bailey Bea Designs does not share or sell any information with third parties. We do however depending on your order, have to share your information with the manufacturers for personalization and drop shipping purposes. We do send an online newsletter once per month that has product features and sales coupon codes. You can unsubscribe from this newsletter at anytime.
Processing Time by Vendor and Holiday Deadlines
| Angel Dear | Blankets, Blankies - 1 Business day shipping time Personalized items 3 Business days | Holiday Deadline for all items are: Friday December 18th for USPS Priority | ||
| Bailey Bea Designs | Aprons - 1 Day Chef Hat and Mits - 1 Day Monogrammed Items such as: baby bloomers, aprons and chef hats - 3 business days Personalized Custom Banners - take 4 weeks. | Holiday Deadline for: Hats, Mits, bloomers, aprons and chef hat is Friday December 18th Personalized Custom Banners Deadline is November 26 | ||
| Boatman Geller | 5-10 Business Days | UPS | ||
| Dabney Lee at Home | 12 Business Days | FedEx Ground | ||
| Hicks Paper Goods | 5-10 Business Days | UPS | ||
| In Good Company |
| UPS | ||
| Kelly Hughes | 7-10 business Days Platters are 12 business days | 10/16 for Halloween, 11/11 for Thanksgiving 11/30 for Hanukkah 12/8 for Christmas | Ships UPS | |
| Lake House Designs | 5-7 business days processing | Dec 5 | Ships UPS and USPS | |
| Letters from Lilly | 5-7 Business days processing time | Dec 2nd | Ships UPS | |
| Lilly Pulitzer | Gift and Paper items take 1 day Invitations take 5-7 business days to process and some items pend proof approval. | December 18th | Ship UPS and USPS | |
| Little Worm and Company | Between 5-15 business days | UPS | ||
| Marmalade Ink | 5-7 Business Days for Processing | UPS and USPS | ||
| Mayfly & Junebug Designs | 7-12 business days for personalized items and up to 14 days for platters and ornaments | Holiday Deadline December 2nd | Ship UPS | |
| Noteworthy Collections | 7 - 12 business days for personalized items and 5 business days for note cards | UPS | ||
| Olive Kids | 5-7 Business Days | UPS | ||
| Paper and Ink Designs | TBD - Waiting to be added | |||
| Paper So Pretty | 5 -7 Business Days upon proof approval | UPS | ||
| Penelope Peapod | Peapod Dolls and Accessories ship in 1 day | December 18th | Ship UPS and USPS | |
| Petra Boase | Tee's and Onesizes 1 business day and 3 business days for personalized items | December 18th | Ship UPS and USPS | |
| Picture Perfect | Invitations 5-7 Business Days | UPS | ||
| PSA Essentials | Stamps, Embossers and Note Cards - All ship between 5-12 Business days | December 4th for Ground Shipping Dec 8th for 2nd Day shipping and Dec 9th for Next Day shipping | UPS | |
| Sugar Cookies | 5-7 Business Days | UPS and USPS | ||
| Sweet Mady | 3-7 Business Days | Ships USPS | ||
| Tickle Bellies | 7-10 business Days | Ships USPS | ||
| Whitney English | Orders are processed within 3-5 business days. | Add one more processing day after October 1, 2009. Last day for Holiday orders in time for Christmas is Dec 2nd. | Ships UP |
Shipping Information
We ship UPS Ground unless we have special requests for USPS, or FedEx.
Shipping Rates
Ground
$0.01-$65 $8.95
$66-$125 $10.95
$126-$200 $16.95
$201-700 $33.95
2 Day
$0.01-$65 $20.00
$66-$125 $28.00
$126-$200 $30.00
$201-700 $45.00
Next Day
$0.01-$65 $30.00
$66-125 $40.00
$126-$200 $54.00
$201-700 $70.00
$0.01-$65 $8.95
$66-$125 $10.95
$126-$200 $16.95
$201-700 $33.95
2 Day
$0.01-$65 $20.00
$66-$125 $28.00
$126-$200 $30.00
$201-700 $45.00
Next Day
$0.01-$65 $30.00
$66-125 $40.00
$126-$200 $54.00
$201-700 $70.00
Shipping Rates to Hawaii & Alaska
Please call us directly with your orders and we will do our best to shop around and get you the best rates possible.
Do you charge sales tax?
Yes, if you are resident of the State of Texas we charge 8.25% sales tax.
- We do not accept returns on any personalized orders such as invitations, stationery, plates, placemats, enclosures, note cards, embossers, stamps, labels, stickers, etc.. unless there was a misprint that was at the fault of Bailey Bea Designs or the manufacturer.
- We do not accept returns on any non-personalized order that is past 30 Days from Date of Purchase.
- You must contact Bailey Bea Designs about any return, refund or exhange that is not personalized. Bailey Bea Designs will then assign the return an Order number. We are happy to help you. You can call us directly at: 512.418.8152 Monday - Friday 8:30 am - 5:30 pm.
- The Customer is responsible for paying for all the shipping costs related to a return or exchange. We recommend all returns be shipped with a tracking number to insure that an item doesn't get lost in the mail.
- All returns must include the following Customer information:
- Full Name
- Address
- Phone number
- Date of Purchase
- Reason for the return
- All returns must be sent to:
Bailey Bea Designs, 3901 Greystone Dr. Austin, TX 78731. Do not send it back to the manufacturer because you will not be refunded. - If you are returning in-stock items they must be returned in their original packaging and not look used or soiled in anyway or you maynot be refunded.
- Refunds on returns are credited back to the Customer between 1-5 Business Days from the date the package arrives at Bailey Bea Designs. 99% of the time we do refund within 24 hours.
- You can exchange an in-stock item for another similar in-stock item if the item you are sending back is still in perfect unused condition.
We process and ship all orders very quickly. Most items such as personalized stationery, ALL PSA Essentials products, personalized gifts, cannot be exchanged or returned. If we already shipped your order it cannot be canceled but only exchanged or returned and you will not be refunded until the item(s) are sent back to Bailey Bea Designs.